Assign a conversation
Route a conversation to an agent or supervisor using the workspace assignment controls.
Shared Team InboxOne inbox.
One inbox.
A more connected team.
Give customer conversations a clear owner and help your team reply with the context they need.
B
Your businessCustomer support
TODAY
Hi! Can you help me with my order?10:24
Of course! I’ll check that for you. 😊10:25 ✓✓
Conversation assigned to your team
Your next great conversation…
BUILT AROUND YOUR DAY
Keep every conversation together
Keep track of unread messages
Unread status is tracked per account, so each teammate can see what needs their attention.
Keep replies in context
Review the incoming and outgoing messages in the conversation before responding.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATION
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